Venetian Mirror Centre

Returns

If an item does not meet with your total satisfaction for any reason, you are welcome to return it, after informing the Venetian Mirror Centre that this is your intention (essential for obtaining a refund). Unlike many other shops, with the Venetian Mirror Centre there are no cheeky re-stocking fees!!

You must however notify us in writing of your wish to return your purchase within 7 days of receiving it. We will issue a numbered return note, which must accompany the returned goods.

We are unable to offer refunds on bespoke commissions, as they are by their nature custom made individual items. This also includes special orders,and off-catalogue items.

The written consent of the Venetian Mirror Centre must be obtained before cancellation of any order becomes operative. Please notify by email. Under no circumstances may goods be returned without first notifying the Company.

You may wish to replace the return with a different lamp. In this case only a new order will be put in hand.

Any return which arises from a clearly defined visible manufacturing defect, or due to a non-conformity of the goods delivered to the goods ordered, will after verification by the Outdoor Lighting Centre, entitle the buyer to a full credit to his/her credit card.

The returned goods should be carefully packed in their original packaging, to minimise, risk of damage in transit.

Refunds are for the purchase price only,return shipping costs and the insurance cost, are the customer´s responsibility.

Undamaged unwanted goods must be returned unused.